For auto repair shops

The phone rings while you are under a lift

A shop phone is answered by whoever is nearest, which on a busy day is nobody. Delusia.AI books the car in, answers the questions you hear all day, and passes "is my car ready?" to a person instead of guessing.

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When the phone goes unanswered

Under a lift, with a wrench in each hand
Lunchtime, when the counter is empty and the phone is not
Saturday morning, when every owner in town remembers the noise their car has been making

None of that is a discipline problem. It is what happens when the person who answers the phone is also doing the work. Work out what those calls are worth.

What it does on the call

Books a drop-off, and explains how drop-off, the waiting room, the shuttle or the courtesy car work at your shop
Never says what a noise or a warning light means, or whether a car is safe to drive: it writes the symptom down in the caller's words
Never guesses whether a car in the shop is ready or what it will cost: it takes a message and the team calls back
Gives a diagnostic fee, a labour rate or a "from" price only if you have set one, and tells a broken-down caller the safety line before your towing policy

Questions auto repair shops ask

What does it say to "is my car ready?"

That it will check with the team and have someone call back, and it records the question as needing you. It is built never to guess at a car already in the shop: what was found, the cost so far, or when it will be done. A wrong "yes, come and get it" costs a customer a wasted trip, so it does not happen.

Will it diagnose over the phone?

No. It does not say what a noise, light or symptom means or whether the car is safe to drive. It writes the symptom down in the caller's own words and books the car in. If someone is broken down on the road right now, it gives the safety line first (get off the road, hazards on, 9-1-1 if in danger) and then your towing policy: you arrange it, you recommend someone, or you do not do towing.

Can it quote?

Only from the price guide you give it, and only as "from" prices that the shop confirms. It never promises that a part is in stock or how long it takes to get.

What does it ask every caller?

Whatever you tick: the mileage, the licence plate, whether you have seen the car before, and how they heard about you. The answers come to you with the booking.

Try it on your own number

Fourteen days free. Keep your number, forward the calls nobody answers, and see what comes back.

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Also for dental practices, salons and barbershops, plumbers and trades, law firms, restaurants, estate agents, electricians, HVAC companies, physio and medical clinics, veterinary clinics.