For physio and medical clinics

The front desk is checking someone in while the phone rings

In a small clinic the person who answers the phone is also the person at the desk, and both cannot happen at once. Delusia.AI books, moves and confirms appointments, and leaves anything clinical to the clinicians.

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When the phone goes unanswered

Check-in time, when the desk has a queue and the phone has one too
A sole practitioner mid-treatment, with no desk at all
Evenings, when a patient decides the back pain is not going away on its own

None of that is a discipline problem. It is what happens when the person who answers the phone is also doing the work. Work out what those calls are worth.

What it does on the call

Books new and follow-up appointments into Google Calendar, Outlook, or its own calendar built from your hours
Moves or cancels a booking for a patient who rings back, so the slot can be filled
Sends a reminder the day before by text or email, if you switch that on
Refuses to give medical advice or to say what a symptom means, by a rule no setting can change; a patient in pain gets a message to you at once

Questions physio and medical clinics ask

Will it give medical advice?

No. A rule that applies to every business on the platform, and that no owner can switch off, forbids medical, legal and financial advice. It books the appointment and takes a message. If a caller describes something urgent, it alerts you immediately and, inside your transfer hours, can put them through to a person.

Where do the call details go?

Each call is transcribed and stored against your account, visible only to your account. Personal details are removed before any transcript is analysed. Recording is off unless you turn it on, and recordings and transcripts are deleted after 90 days. Whether that meets your own obligations as a clinic is for you to judge; the privacy policy names every service provider involved.

Can it reschedule?

Yes. A patient who rings back can move or cancel an appointment; it checks their upcoming bookings, offers times from your hours or calendar, and tells you what changed.

Does it send reminders?

One reminder the day before, by text or email, when you switch it on. Confirmations straight after booking are a separate switch.

Try it on your own number

Fourteen days free. Keep your number, forward the calls nobody answers, and see what comes back.

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