Heating and cooling calls come in bursts, on the coldest and hottest days, when every technician is already on a roof or in a basement. Delusia.AI answers them all, sorts the furnace that is out from the tune-up that can wait, and books the visit.
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None of that is a discipline problem. It is what happens when the person who answers the phone is also doing the work. Work out what those calls are worth.
What you tell it to. Put your safety line in its instructions (for example, leave the house and call the gas utility or 9-1-1 first) and it says that before anything else. It then records the call as urgent and alerts you immediately. It never diagnoses a system over the phone.
It answers every forwarded call and takes the same details each time, so the list you come back to is complete and in order. You decide who is first; it has written down who is cold.
Only a figure you have given it, such as a diagnostic fee or a service-call rate. For anything else it says a technician will quote after looking, which is what you would say.
Yes. Forward the calls you miss with one code on your phone. Your number, your carrier and your bill do not change.
Fourteen days free. Keep your number, forward the calls nobody answers, and see what comes back.