For veterinary clinics

The phone rings while the whole team is holding a dog

A small veterinary practice cannot leave a patient on the table to answer the phone. Delusia.AI books the appointment, answers the questions you hear every day, and alerts you immediately when an owner is frightened.

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When the phone goes unanswered

In a consult or in surgery, with every hand busy
The post-work rush, when owners ring between leaving the office and feeding the dog
Late evening, when a sick animal becomes an emergency and the owner does not know where to go

None of that is a discipline problem. It is what happens when the person who answers the phone is also doing the work. Work out what those calls are worth.

What it does on the call

Books check-ups, vaccinations and follow-ups into your calendar or its own
Treats a collapsed, bleeding, poisoned or struggling animal as urgent: you get an alert at once, and inside your transfer hours the caller is put straight through
Says where to go after hours, if you have put your emergency clinic's details in its instructions
Answers what to bring, how to prepare an animal for a visit, and your prices, from what you have told it; it never advises on a symptom

Questions veterinary clinics ask

What happens when an owner rings with an emergency?

It does not try to assess the animal. It takes the details, marks the call urgent and alerts you immediately; inside your transfer hours it can put the caller through to a person with a short spoken briefing. After hours it gives the emergency clinic details you have written in its instructions.

Will it give advice about an animal?

No. A rule no owner can change forbids medical advice, and that includes "is this normal for a cat". It says a vet will need to look, and books the visit or takes a message.

Does it recognise regular clients?

When someone who has called before rings again, it has their name, last call and any upcoming booking ready, once they confirm who they are. You can switch that off if your line is shared.

Do I keep my clinic number?

Yes. One code on your phone forwards the calls you miss; another turns it off. Nothing about your number or carrier changes.

Try it on your own number

Fourteen days free. Keep your number, forward the calls nobody answers, and see what comes back.

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