What happens when a caller asks an AI receptionist for a real person: the conditions for a live transfer, the spoken briefing, and what happens when nobody is available.
A caller says "I need to talk to someone." What happens next depends on four conditions, all of which you control. This is exactly how Delusia decides, because a transfer that rings nobody, or rings back into the AI, is worse than none.
Your phone rings. When you answer, you hear a short spoken briefing before the caller is connected: who is calling, what they want, and anything urgent or anything the AI promised. The briefing is two sentences, generated from the call so far, so you are not starting cold. The AI then leaves the call; it does not stay on the line.
Outside your hours, or if you have not set a transfer number, the AI does not pretend. It says it cannot put the caller through on this call but will have you call back right away, takes the details, and sends you an urgent alert with the caller's number and what they need. It never asks a caller for a number it already has from caller ID, and it never says "connecting you now" when it is not.
Nothing extra. The minutes the AI spent before the transfer are not counted against your plan, because the call ended up with a person.
Not yet. There is one transfer number per business. A second person is a second account today.
No, and it refuses to on purpose: that line forwards unanswered calls to the AI, so the caller would end up back where they started.
Fourteen days free. Keep your number, forward the calls nobody answers, and read the transcripts.