Last updated: September 2026
Delusia.AI, a trade name of PurpleDigit Inc. (“we,” “us,” “our,” or “Company”), is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices for Delusia.AI, including our website, mobile app, and AI phone receptionist service (the “Service”).
By using Delusia.AI, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use our Service.
When you create an account, we collect: name and email address, phone number(s) associated with your business, business name and address, password and authentication credentials, and payment and billing information.
We collect and store: incoming and outgoing call phone numbers, call timestamps and duration, call audio recordings (when recording is enabled), call transcripts generated by AI, and caller information and message content.
We automatically collect: IP address and browser information, device type and operating system, pages viewed and features used, dates and times of access, referral source, and cookies and similar tracking technologies.
If you connect third-party services (Google Calendar, Zapier, etc.), we collect data necessary to integrate those services, such as calendar availability and contact lists.
We use the information we collect for: Service Delivery (to operate and provide the AI receptionist service), Account Management (to create and manage your account), Billing (to process payments and manage subscriptions), Communication (to send service updates, support responses, and announcements), Improvement (to improve our Service, features, and user experience), Analytics (to understand how users interact with our Service), Security (to detect fraud and maintain security), and Compliance (to comply with legal obligations and law enforcement requests).
Caller Consent: Call recording is off unless you switch it on. When it is on, your AI tells callers at the start of the call that it may be recorded. This disclosure satisfies recording consent requirements in most jurisdictions.
Data Ownership: You own all call data, recordings, and transcripts generated through the Service. We store this data only to provide the Service and as required by law.
Data Access: Only you and authorized members of your team can access your call data through your account. Our staff may access call data only for technical support, security, or legal compliance — and only with proper authorization.
Deletion: You may delete call recordings and transcripts at any time through your dashboard. Deleted data cannot be recovered.
We do not sell or rent your personal information to third parties. Mobile phone numbers collected for SMS communications are never shared with third parties or affiliates for marketing or promotional purposes. We may share data in the following limited circumstances: with Service Providers who assist in providing the Service (such as Twilio for message delivery, bound by confidentiality agreements), with third-party integrations you explicitly authorize (e.g., Google Calendar, Zapier), when required by law, court order, or government request, in the event of a business transfer (with notice to you), and to prevent fraud, abuse, or harm to Delusia.AI or other users. None of these circumstances includes text messaging originator opt-in data and consent, which is never shared with any third party (see section 9).
If you choose to connect your Google Calendar, Delusia.AI asks Google for permission to view your calendar and to manage its events. We use that access only so our AI receptionist can book appointments for your callers:
Delusia.AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We employ industry-standard security measures to protect your data, including: end-to-end encryption for call recordings and sensitive data, secure HTTPS/TLS connections, role-based access controls and data isolation, regular security audits and penetration testing, secure credential management, and automatic backups and disaster recovery.
However, no security system is 100% secure. We cannot guarantee the absolute security of your data. You use Delusia.AI at your own risk.
We retain data for as long as necessary to provide the Service and comply with legal obligations. Account Information is retained while you have an active account, then deleted 30 days after you close it. If you cancel your subscription without closing your account, we keep the account for 12 months so that you can come back to it, email you 30 days before the end of that time, and then delete it. Records of consent to receive text messages, and signed outbound-calling agreements, are kept after an account is deleted. Call Recordings are retained for 90 days from the date of the call (Pro plan and above; Starter does not include recording). Call Transcripts are retained with the same duration as recordings. Support Chat Transcripts are retained for 12 months, then deleted automatically (see section 7a). Analytics Data is retained for up to 12 months. Legal/Compliance Data is retained as long as required by applicable law.
When you use the support chat assistant on our website or in your dashboard, we store the conversation — the messages you send and the assistant's replies — so that we can answer questions the assistant could not, correct wrong answers, and improve the Service. If you are signed in, the conversation is linked to your account.
These transcripts are readable only by Delusia.AI staff, are retained for 12 months and are then deleted automatically. Please do not type payment card details, passwords or other sensitive information into the chat — if you need to share something like that, contact us at support@delusia.ai instead. You can ask us to delete your chat transcripts at any time using the contact details in section 12.
On our public website we record which pages you view, the site or campaign that brought you here, your approximate location (country, region and city, derived from your connection — we do not store your IP address for this) and your device type. We also record how long a page stays open on your screen, how far down it you scroll, and which of our own buttons and links you press. To recognise repeat visits we set a first-party cookie containing a random identifier; it is not shared with anyone. If you send us something — a support chat, the contact or sales form, or a sign-up — we link it to those visits, and if you create an account we link your earlier visits to it.
We record only what you submit. Text you type into a form or the chat but do not send is never recorded. This information is readable only by Delusia.AI staff, is used to understand how people find and use our website, is not sold or used for advertising, and is deleted automatically after 12 months. If your browser sends a Global Privacy Control signal, we do not record your visits at all. You can also block or delete the cookie in your browser, or ask us to delete this information using the contact details in section 12.
Depending on your location, you may have the following rights regarding your personal data: Access (request a copy of your personal data), Correction (request correction of inaccurate data), Deletion (request deletion of your data, subject to legal retention requirements), Portability (request your data in a portable format), Opt-Out (opt out of marketing communications and non-essential tracking), and Restrict Processing (request restriction of data processing in certain circumstances).
To exercise these rights, contact us at support@delusia.ai. We will respond within 30 days.
We send two kinds of text message. Neither contains marketing or promotional content.
Texts to Delusia.AI account holders: when you enter your mobile number while setting up your account and tick the SMS consent box, you agree to receive texts from Delusia.AI: one-time passcodes for phone-number verification, a summary after each call we answer for your business, alerts when a caller asks something that needs your answer, and account notifications. Message frequency varies with your call volume, typically 5–30 messages per month. The opt-in wording is shown at delusia.ai/sms.
Texts to people who call a business that uses Delusia.AI: if you phone a business that uses our service, that business may text the number you called from, only about that call: a reply if your call was missed, a confirmation or reminder of an appointment you booked on the call, the answer to a question you asked, or a direct reply about your enquiry. Each message names the business. We never text a number that has not called the business, and we never buy or upload lists for these messages. Texts are sent only between 8am and 9pm in your local time. Message frequency is usually one or two messages per call.
Message and data rates may apply. Reply HELP for help or STOP to opt out at any time; after STOP you will receive no further texts of that kind from that number. Help is also available at support@delusia.ai. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your number is used only to send the messages described above.
Broader TCPA support: Delusia.AI provides automatic recording disclosure to callers, Do Not Call (DNC) list management tools, quiet hours enforcement (no calls before 8 AM or after 9 PM), easy opt-out mechanisms (STOP reply), and call records and compliance documentation.
However, you are responsible for your own TCPA compliance when you send messages to your customers through Delusia.AI. Delusia.AI is not responsible for your violations of telemarketing laws.
Delusia.AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe a child has provided information can contact us at support@delusia.ai.
We may update this Privacy Policy at any time. Material changes will be communicated via email or in-app notification. Your continued use of Delusia.AI after updates indicates your acceptance of the revised Privacy Policy.
For privacy questions, data requests, or to report privacy concerns, contact us at:
Email: support@delusia.ai
Service Name: Delusia.AI
If you are a California resident, you have additional rights under the CCPA: right to know what personal information is collected, used, shared, or sold; right to delete personal information (subject to exceptions); right to opt-out of the “sale” or “sharing” of personal information; and right to non-discrimination for exercising your privacy rights.
To exercise CCPA rights, submit a request at support@delusia.ai.
If you are in the European Union or United Kingdom, GDPR protections apply to your data. Our legal basis for processing your data includes: Contract (processing necessary to provide the Service), Consent (your explicit consent for non-essential processing), Legal obligation (compliance with telemarketing and recording laws), and Legitimate interest (service improvement and fraud prevention).
Your GDPR rights include access, correction, deletion, portability, and objection. Contact us to exercise these rights.